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Terms and Conditions

Welcome to Robyn's Nest

These Terms and Conditions govern your use of our website and your stay at our cottages. By accessing or using our website and services, you agree to comply with these terms. Please read them carefully before making a booking.

General Information

Robyn’s Nest offers self-catering accommodation for leisure and business travelers. All bookings are subject to availability and confirmation by us. Guests must be 18 years or older to make a booking

Booking and Payment

A valid credit card or alternative payment method is required to secure your booking. A deposit of 50% is required at the time of booking to confirm your reservation. The balance is due before checkout Cancellation and refund policies are outlined below (see Section 5).

Bookings can either be made privately through this website or phone call or through external websites

Private
Booking.com
AirBnb.co.za

Check-in and Check-out

Check-in time: 12:00 – 18:00
Check-out time: 08:00 – 10:00
Early check-in or late check-out requests must be arranged in advance and may be subject to additional charges.

House Rules

Robyn’s Nest is a smoke-free property. Smoking is not permitted inside the cottages. No pets are allowed Please respect the tranquility of the property and other guests by keeping noise levels to a minimum. Guests are responsible for any damages caused to the property or its contents during their stay.

Cancellation and Refund Policy

To secure a reservation, full payment or the agreed deposit is required.
 
Cancellation Terms
 
* More than 30 days before arrival: Full refund less R1000 administration fee.
* 15 to 30 days before arrival: 50% of all monies paid will be refunded.
* 8 to 14 days before arrival: 25% of all monies paid will be refunded.
* 7 days or less before arrival: No refund will be given.
 
Early Departures & No-Shows
 
* No refunds will be issued for early departures, late arrivals, or no-shows.
 
Rebooking Option
 
At management’s discretion, guests who cancel within 7 days of arrival may be offered a credit towards a future stay if the cancelled dates are successfully rebooked. Any credit issued must be used within 6 months of the original booking date.
 
Exceptional Circumstances
 
Refunds outside of this policy are entirely at the discretion of management and will be considered on a case-by-case basis.
 
Peak Periods & Special Events
 
Bookings during public holidays, long weekends, school holidays, and special events are non-refundable within 30 days of arrival unless the accommodation is rebooked.

Liability

Robyn’s Nest is not liable for any personal injury, loss, or damage to personal property during your stay. Guests are responsible for the safety and security of their belongings. Any issues or concerns should be reported immediately to management for resolution.

Website Usage

The content on our website is for informational purposes only and may not be copied, modified, or distributed without our consent. We make every effort to ensure the accuracy of the information provided but do not guarantee its completeness or reliability.

Privacy

We respect your privacy and are committed to protecting your personal information. Any data collected during the booking process will be used solely for reservation purposes and will not be shared with third parties without your consent.

Changes to Terms and Conditions

Robyn’s Nest reserves the right to update or modify these Terms and Conditions at any time without prior notice. It is your responsibility to review these terms periodically for any changes.

Changes to Terms and Conditions

For any questions or concerns regarding these Terms and Conditions or your stay, please contact us at:

Phone: 078 8000 855

Email: enquiries@robynsnestkzn.co.za

Thank you for choosing Robyn’s Nest. We look forward to hosting you and ensuring a memorable stay!

Contact to book your stay

Please fill out the form below so that we can contact you to confirm your booking.